Service given was excellent and was kept informed of the case's current situation throughout the claim period.Mr Thomas Hedderick

Thank you Edwards Hoyle, after experiencing a 24 delay in Cape Town my wife, myself and our ten year old daughter thought we would be entitled to compensation from British Airways. We filled in the British Airways website and then received a mail advising we were not entitled to compensation, even though we were ready to board the flight. Having sort the advice of Vicki @ Edwards Hoyle who issued a letter on our behalf, I had now received confirmation that BA are now settling in full.Paul Winterburn

Mr Stone was very thorough in explaining details to me throughout this matter, making it easy to understand what was happening and how he was proceeding at all times...very professional and helpful.Mr Robert Charlton

Everybody I spoke to was extremely professional...answering all questions fully...nothing was too much trouble ...you couldn't improve the service you gave me.Ms Lynne Perry