You took charge of the case right from the beginning and sorted it out quickly for me.Ms Adetutu Balogun

Excellent service. Referred to physio before I'd put the phone down - it was that efficient!!!Miss Keisha Tambe

From start to finish service was impeccable...support was fantastic, he believed where others did not.Mrs Karen Ghrib

Thank you Edwards Hoyle, after experiencing a 24 delay in Cape Town my wife, myself and our ten year old daughter thought we would be entitled to compensation from British Airways. We filled in the British Airways website and then received a mail advising we were not entitled to compensation, even though we were ready to board the flight. Having sort the advice of Vicki @ Edwards Hoyle who issued a letter on our behalf, I had now received confirmation that BA are now settling in full.Paul Winterburn