Now if you are thinking of making a claim then you’ve probably read the ‘How long will a claim take to process’ section, which you can read above.

This page will discuss the stages your claim will go through when it is being processed by Edwards Hoyle.

Choosing a lawyer

The first thing to do is to get good solid legal advice. At Edwards Hoyle we will provide this free of charge so you know before taking any further steps, whether your claim will be successful.

Investigation

You’ve decided to use Edwards Hoyle and have told us about your claim and we have taken note of all the details.

We will investigate the circumstances surrounding the claim and establish who in our opinion is to blame. This maybe apparent from our first conversation however sometimes it is necessary to obtain further information.

Letter of claim

The letter outlines all of the details regarding the claim and why we have come to the conclusion that it is their fault.

Medical Examination for Personal Injury Claims

If you claim involves injury, we will need to send you to an independent medical expert to find out the extent of your injuries. This will help us calculate the amount of compensation that you are entitled to which can include loss of earnings, medical treatment costs and any other expenses.

Settlement/Negotiations

Once we have the evidence to support your claim, we will give you a detailed advice on any aspects of the claim that need attention, however if everything is complete we will recommend making an offer to settle the claim to the other side. We will agree a figure with you. Once we make this offer the other side has 21 days in which to respond.

Court proceedings

If we cannot reach agreement on who is to blame or on the appropriate level of compensation then we will, with your agreement, start court proceedings. This happens in a small percentage of all cases. Once proceedings start cases usually settle as the defendants will often review the case with their solicitors and accept our arguments.

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Thank you Edwards Hoyle, after experiencing a 24 delay in Cape Town my wife, myself and our ten year old daughter thought we would be entitled to compensation from British Airways. We filled in the British Airways website and then received a mail advising we were not entitled to compensation, even though we were ready to board the flight. Having sort the advice of Vicki @ Edwards Hoyle who issued a letter on our behalf, I had now received confirmation that BA are now settling in full.Paul Winterburn
We felt we had our own personal adviser.Mrs Carol Youngs
Cannot thank you enough for your high quality service.Ms Denise Mills
I didn't have to worry at all.Miss Sian Hills
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