Who we are

In this privacy policy references to 'we', 'us' and 'our' are to Edwards Hoyle Ltd (Registered No: 08147348).

Our registered address is Unit 9, Bridge Street Mills, Bridge Street, Macclesfield, Cheshire, SK11 6QA.

This Policy explains when and why we collect personal information about people who visit our website and our premises, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this Policy from time to time so please check this page periodically to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this policy.

If you have any questions about our privacy policy please contact us by or alternatively, you can telephone 01625 577663.

Legitimate Basis

Organisations are permitted to process data if they have a legal basis for doing so. Edwards Hoyle Ltd collects and processes data on the basis that:

As your chosen or prospective solicitor, we have a legitimate interest in processing your data which includes some or all the following:

  1. To enable us to provide our legal services to clients.
  2. It is necessary in relation to a contract or agreement which you have entered into in order to progress your claim.
  3. Making contact with your consent to third parties to enable us to pursue your claim such as NHS, banks, medical agencies.
  4. We obtain information about you when you use our website, for example, when you contact us about making your claim via , phone or by using our enquiry form.

What information we collect and how

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. Your IP address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Our use of cookies

  1. We use cookies, on our website to improve your customer experience. You can disable these, but this may affect your customer experience.
  2. These cookies are necessary. A 'cookie' is a small text file that is placed on a user's computer hard drive by a website. There are several types of cookie and the most common are often referred to as 'session' cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site. Our website only uses short-lived 'session cookies' in order to provide the stated functionality for users.

How do we use your information?

We may use your information to:

  1. Contact you to discuss a new or existing claim.
  2. To process your claim for compensation, to provide services in relation to your claim for compensation (we may pass your details with your consent to another organisation to supply services in relation to your claim for compensation for example a medical agency or the defendant to register the claim).
  3. Carry out our obligations arising from any contracts entered between you and us.

How long do we store your data

We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary however all paper documents will be destroyed after 6 years but stored on our case management system.

Links to other websites

Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.

Your Rights

You have a choice about the type of information you receive from us. As a client of our services, you understand and agree that personal information you provide will be held on a database operated by us and we will contact you about your claim using your preferred method of communication.

You have the right to access information held about you. If you wish to see a copy of your data, please contact us. We will provide this data within a few days (not exceeding one month).

This Policy was last updated in May 2018.

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From start to finish service was impeccable...support was fantastic, he believed where others did not.Mrs Karen Ghrib
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