How long will it take to make a claim?

Each claim is different. Depending upon how the other side responds to the claim, we anticipate that the average claim will last 9 – 12 months. More complex claims which need to go through the court process will last longer and where the other side tries to dig their heels in we will fight the case to obtain the best outcome in your interests.

What will I have to pay if I lose the claim?

You may not have to pay anything. We do not receive any fees if the case is lost and the fees of the other side are paid by an insurance policy if one is in place. We will discuss all the options available to you.

What are the stages to making a claim? What does it involve?

When we receive your initial instructions we will then request any outstanding documents from the other side in order to fully prepare any potential claim for you. If the other side is not willing to enter into negotiations at any early stage we will advise you to refer your claim to the Financial Ombudsman Service or the Courts, whichever is the most suitable route for your claim.

If a claim is submitted through the court process or via the Financial Ombudsman Service we will keep you regularly updated on any progress and will seek to obtain the best possible settlement for you.

How is my compensation calculated?

Your compensation will be calculated on the basis of the time of claim we are pursuing for you. For example, mis-sold goods and services claims will usually involve a claim for a full refund plus interest. Whereas other financial mis-selling claims may include other amounts that you are also entitled to dependant on your situation. We will explain the basis of any claim against the other side and what we are seeking to obtain for you prior to progressing your claim.

What is after the event insurance?

After the Event Insurance - also known therefore as ATE - is an insurance policy we take out on your behalf so you do not have to pay any court or legal costs. Once we have accepted your case you can therefore relax safe in the knowledge that you are protected from any exposure in the unlikely event that your claim is unsuccessful.

What is a letter of claim?

This is a letter we produce on your behalf detailing all the circumstances of your claim and why the other side is being held responsible.

What is a Part 36 offer?

Once we have agreed, with you, the amount of compensation that we are going to claim we may make a formal offer to settle the claim to the other side. This is called a Part 36 offer. If the other side refuse to pay this figure and you ultimately recover this figure or more then you will be awarded additional interest for the delay in paying the figure when we first asked for it.

Will I have to go to court?

The vast majority of claims and settlements are made by agreement or consent without the need to go to court. In the event court appearances are required these are generally short in nature and very often are handled by ourselves without the need for you to attend.

How long do I have to make a claim?

Normally you have six years from when you entered into any agreement for a financial product, goods or service in which to make a claim.

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I didn't have to worry at all.Miss Sian Hills
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